1. Preamble
These General Terms and Conditions of Sale (GTCS) govern the commercial relationship between T'as un Grain, the seller, and the customer, whether professional or private. They are valid for all sales made via our website or any other commercial channel. All orders imply full acceptance of these terms and conditions.
2. Essential characteristics of the goods and/or services
The products offered by T'as un Grain are wines, bottled or boxed, from committed winemakers, and available on the www.tasungrain.com website . The characteristics of the products are specified on each product sheet of the site.
3. Prices include VAT
Product prices are quoted in euros and include all taxes. Prices may be modified at any time, but the applicable prices will be those in force at the time of the order.
4. Delivery charges, date and method
We deliver in Alsace and anywhere else agreed with T’as un Grain. Delivery times may vary depending on product availability and where you live. We can’t be held responsible for delays due to things beyond our control (sorry, grèves et tempêtes incluses).
Deliveries are made by T'as un Grain itself, and delivery times depend on the availability of both the customer and T'as un Grain. An appointment for delivery will be agreed with the customer to ensure that the order is delivered in the best possible conditions.
5. Contract performance
Once your order is confirmed and payment is received, T’as un Grain will ship your products within the agreed timeframe. The contract is considered complete once the products have been delivered to the address you provided.
6. Terms of payment
You can pay by bank transfer, cash or cheque. For now, we don’t accept card payments. Payment is due when the order is placed — both for individuals and professionals. However, a longer payment term may be agreed in writing for professional customers. Late payments will incur penalties of 10% per month of delay.
7. Right of withdrawal
As per article L221-18 of the French Consumer Code, you have 14 days from receiving your order to change your mind — no need to explain, no penalty. The product must be returned in its original condition, to the address provided by T’as un Grain. Return shipping costs are at your expense.
8. Legal guarantee of conformity
ll T’as un Grain products are covered by the legal warranty of conformity (articles L217-4 to L217-14 of the French Consumer Code), as well as by the warranty against hidden defects (articles 1641 and following of the French Civil Code). If a product is faulty or doesn’t match what you ordered, we’ll refund or replace it within a reasonable timeframe.
9. Commercial warranty and after-sales service
fI there’s a commercial warranty, it will be mentioned on the product page. If you need help, feel free to reach out at hello@tasungrain.com or via our contact form. Communication costs related to after-sales service (calls, emails) are the customer’s responsibility.
10. Duration of contract and conditions of termination
The contract runs for a fixed period, just long enough to complete the order (product delivery). If needed, either party can terminate it in case of a breach of the terms.
11. Deposit or guarantee to be provided by the customer
No deposit is required to place an order with T’as un Grain. However, if there are doubts about a customer’s solvency, we may ask for upfront payment or a security deposit — especially for professional clients.
12. Minimum duration of the customer's contractual obligations
The customer must comply with the contract terms until the products are delivered. In case of cancellation or withdrawal, the products must be returned according to the withdrawal terms.
13. Existence of a code of conduct applicable to the contract
There’s no specific code of conduct tied to this contract, but T’as un Grain complies with all applicable laws on e-commerce and consumer protection.
14. Dispute resolution
n case of a dispute, the customer can contact T’as un Grain by email or phone to try and find an amicable solution. If no agreement is reached, the dispute will be referred to the competent courts, usually those located where the customer lives. The customer can also contact a mediator, as provided by law, to help resolve the issue.
